Frequently Asked Questions
Everything you need to know before your RV adventure. Can't find what you're looking for? Contact us — we're happy to help.
Before You Book
Do I need a special driver's license?
No special license is required for the Class A and Class C motorhomes in our rental fleet. A valid standard driver's license is required.
Is there a minimum age to rent?
Yes, the primary driver must be at least 25 years old with a valid driver's license held for a minimum of 2 years. Additional drivers must also meet this requirement.
What documents do I need at pickup?
Bring a valid driver's license (held for 2+ years) for the primary driver and any additional drivers. At pickup, the primary renter must present a physical credit card in the same name as the driver's license.
Can I change my dates after booking?
Yes, you can request a date change at any time — just contact us and we'll do our best to accommodate. Date changes are subject to RV availability for your new dates. We'll contact you to confirm availability.
Pricing & Payment
How does the deposit work?
A refundable security deposit of $1,000 is required for all rentals. This is held as a credit card authorization and released within 7-14 business days after the RV is returned undamaged.
When do I pay?
Your card is charged when we confirm your booking. A separate security deposit hold is placed on your card at pickup.
What's included in the nightly price?
Your nightly rate includes fuel, a fresh water tank, bed linens and pillows, and 125 included miles per day. Full tank provided at pickup — return full. Propane is included for rentals of 3 or more nights. For 1–2-night rentals, return the propane tank full or refill is billed at cost. The $120 preparation fee, delivery, and extra miles (billed at $0.50/mile) are itemized before you submit.
Cancellation & Changes
What is the cancellation policy?
Free cancellation 30+ days before pickup. 50% refund for cancellations 8-29 days before pickup. No refund for cancellations 0-7 days before pickup.
On the Road
What happens if the RV breaks down?
Call the emergency contact number provided at pickup and we'll help you figure out the next steps. Insurance/protection details, including how breakdowns and repairs are handled, are confirmed with you before payment.
How many miles are included?
125 miles per day included. Additional miles billed at $0.50/mile.
How does the generator work?
Generator: 6 hrs/day included; $4/hr after.
What about fuel? How much gas does it use?
Full tank provided at pickup — return full. You leave with a full tank and bring it back full. Our Class C motorhomes get approximately 8-12 MPG depending on the model. We'll give you a fuel briefing at pickup.
Rules & Policies
Are pets allowed?
Pets are not allowed in our RVs to maintain cleanliness and prevent allergens. Service and assistance animals are welcome under the ADA — no documentation required. Guests are responsible for any damage beyond normal wear caused by their animal. See full policy at rvwego.com/terms.
Is smoking allowed?
No smoking inside the RV. A $500 cleaning fee applies if smoking is detected. Smoking outside the RV is fine — just use the outdoor area.
Can I take the RV out of state?
Yes, you can travel to most US states. Please let us know your planned route when booking so we can advise on any restrictions. Cross-border travel to Mexico or Canada is not permitted.
Delivery & Pickup
Do you offer delivery?
Yes. Pickup in Irvine is free. Delivery: first 10 miles $100, then $10 for each additional mile. Maximum delivery radius is 100 miles. Delivery beyond 100 miles is not available through standard booking and must be discussed manually.
Cleaning & Preparation
What cleaning fees should I expect?
A $120 preparation fee applies to every trip and is itemized before submit. Holding tank emptying: $150 if the RV is returned with tanks not emptied; no fee when returned empty. Car wash: $150 if returned excessively dirty outside. Deep cleaning: $300 if excessive interior cleaning is required. Fuel refill at actual cost if not returned at agreed level.
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